Technology Careers

Career in IT Field Service Representative
Day in the life of a Information Technology Field Representative

George Smith
IT Specialty:
Information Technology
Job Title:
Field Service Representative 1
Advanced Technology Services
Associate’s in Helpdesk and Support

Q. How long have you had your degree and what college/university did you receive it from?
A. I graduated in 2002 from Wake Technical Community College in Raleigh, North Carolina with an Associate’s degree in Helpdesk/Support.

Q. Do you feel your degree adequately prepared you for your technology career?
A. My degree is very specialized, and although I learned a lot related to helpdesk operation, I wish I would have picked a major with a combination of business and technology studies.

Q. Do you have any certifications in addition to your degree? If so, what are they in?
A. A+ certified

Q. Have the extra certifications you’ve received prepare you for your IT career?
A. The A+ certification is my only certification so far. In my case, getting an A+ certification was a requirement for my employer. I would recommend it to anyone looking to get into IT. It seems to be more common compared to a few years ago, but it is a great baseline for getting started.  

Q. How many years have you been in the IT field?
A. I have been working in IT for 6 years. I started out testing pc's and accessories for a retail company in a warehouse environment. I moved to a retail store setting do repairs similar to a geek squad role. Since then, I have done desktop support for Motorola, and engineering application support for Caterpillar, both as a contract worker through ATS.

Q. Have you ever worked in a field outside IT?
A. If so for how many years and in what other fields have you worked? While going through school, I worked in the hospitality industry for 2 years .

Q. If you answered “yes” to the above question, in what way did working in other fields prepare you for the IT field?
Or do you feel it had no bearing on it whatsoever?
The hospitality industry is a great way to learn people skills and interact with many, many different types of people. This will definitely come in handy working in IT. You will come across many types of customers.

Q. What personality traits and skills do you possess that you feel help you in your specific IT field?
A. People skills are my most valuable asset. Equally as important is the skill of patience. The IT field can be very stressful and frustrating. If I was not able to step back and breathe for a second, I would lose my mind.

Q. What steps does someone go through to get a job in this field?
A. The first step would be to get a higher level education. An associates or bachelor’s degree seem to be expected on a resume for any IT job.  After that, the A+ and Net+ certifications are a great way to start.

Q. In your opinion what are the best IT job resources out there? Are there certain websites that are very useful in finding an IT job?
A. I am sure there are hundreds out there, but I usually would look at, or is also a good resource for IT jobs. Visiting the websites of any prospective employer is also a good idea. They usually have links to any job posting they have available. is also a great way to compare salaries for different fields and get information on up and coming specialties to consider. My best advice is to not rule out anything. Every business has computers these days, and they will always need someone to fix them.

Q. What are ways to advance in your field?
A. Getting an advanced degree, obtaining certificates, and experience in general. Continuing your education and keeping up with technology will help land a great job within IT.

Q. What is the most enjoyable thing about your job?
A. Although it can be very frustrating, there is a great feeling of satisfaction when you finally solve that problem or fix that machine. There is (almost) nothing better.                

Q. What is the biggest challenge regarding your job?
A. It is always a challenge to deal with people who feel their issue should be your number one priority, regardless of everyone else. The second biggest challenge is the never-ending chase to keep up with technology. There is and will always be something new to learn.

Q. What are your daily tasks like?
A. Walk me through what a “day in the life of an IT professional” would be like for you?
The majority of my work comes from trouble tickets generated from the helpdesk. In addition to trying to get a hold of users to look at their issues, there are account requests for new or transferring users. There are usually a few software installs to do throughout the day. Rounding out my days are usually various users calling for help or questions outside of tickets.

Q. What skills do you use at work?
A. The most important skills I use on daily bases are people skills and critical thinking. Dealing with users every day, you need to have a certain amount of finesse to be able to get a feel for their skill level about their issue, and patience to be able to handle their personality.

Q. What percentage of your day do you spend working independently or in a group?
A. I spend about 60% of my day working independently. However, one of the most important things to me is to be able to share and gain knowledge from as many sources as possible.

Q. What is one thing you didn’t know about your field before getting into it that you wish you had known?
A. I wish I had known the importance of more education. A good degree and certifications will keep your options open for the future.

Q. If you were a person getting ready to choose an IT major for college, what advice/guidance would you give them to help them decide between all the fields?
A. In my opinion, a degree involving Business and Technology would be diverse enough to be a good foot in the door in many companies. Many companies also offer tuition reimbursement to continue studying other areas of IT.

Q. If you could give me one quote about why you feel Information Technology is “THE” field to be in what would it be?
A. Computers are everywhere. There will always be things breaking, and there will always be a need for someone to fix them.